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City Power has outsource the selling of Prepaid Vouchers

City Power has made a decision to outsource the selling of prepaid vouchers to external companies. This decision is inline with City Power's mission of providing prompt and efficient customer service.

This initiative of outsourcing selling of prepaid vouchers will offer the following benefits:

  • Allow customers opportunity to convert to prepaid electricity without worrying about the places to buy electricity.
  • Allow customers to buy prepaid electricity at places closer to their homes (See vending stations below).
  • Allow customers to buy prepaid electricity at the time that is most convenient.

  • Customers who wish to convert to prepaid electricity must comply with the following rules:

  • Their electricity, water, rates & taxes accounts should be settled in full or they should have signed an acknowledgement of debt with City of Johannesburg at 61 Jorissen Street, Thuso House, Braamfontein.

  • Failure to honour the acknowledgement of debt will mean Chapter 3 section 15 of Notice 1857 of 2005 of the Credit Control and Debt Collection By-laws will apply.

  • They should pay for prepaid conversions where applicable at actual costs determined by City Power.
  • Applications can be made at different City Power Walk-in-Centres.

  • Tips for customers who wish to convert to prepaid

  • A customer who consumes more than 1100kWh per month is not advised to convert to prepaid.
  • Prepaid customers who are on Life Line tariff can claim their free 100kWh every month without buying.
  • Unclaimed free 100kWh for previous month will be forfeited.
  • Free 100kWh cannot be exchanged in lieu of cash.

  • Benefits for converting to prepaid electricity

  • No consumption deposit required on application.
  • No inaccurate bill.
  • No service charge.
  • No need for meter readers to access your property.
  • Customers on Lifeline Tariff 1 are entitled to a quota 100kWh of free electricity per month as a grant, provided that they are legally connected.
  • Customers which have been disconnected are not entitled to the free allocation during the period of disconnection.
  • A free allocation is equal to 100 kWh per month or equal to the actual reading if the consumption is less than 100 kWh.
  • Billed customers will receive the grant as a credit equal to the monetary value of 100kWh on an average per billing cycle.
  • Prepaid domestic customers must collect their free allocations from any of the City Power vending stations.
  • Free allocations not claimed in a month will be forfeited.
  • Prepaid customers who are on Life Line tariff can claim their free 100kWh from any vending station every month without buying.

  • Town house complexes, flats, cluster developments and the similar are also entitled to the free allocation providing that they are on the life line tariff1 and that an affidavit undersigned by the Body Corporate declaring the number of units in use in the complex must be submitted.

    Free allocations are not redeemable for cash.

    Tariffs available on pre-paid

    All domestic tariffs are based on consumption pattern i.e. should a customer on Lifeline 1 exceed 300kWh, they will be moved to a higher tariff.

  • Lifeline 1 - This tariff is applicable to customers who consume less than 300kWh per month. Customers on Lifeline Tariff 1 are entitled to a quota 100kWh of free electricity per month.


  • Lifeline 2 - This tariff is applicable to customers who consume above 300kWh yet less than 500kWh per month. Customers on this tariff get the same rate as lifeline 1 customers except on this tariff there is no 100kWh free basic electricity.


  • Prepaid Domestic - This tariff is applicable to customers who consume more than 500kWh per month. Customers on this tariff are charged the same rate as lifeline and an additional 2 cents per kWh for DSM levy


  • Additional info

    Once a customer's tariff has been updated, the prepaid system will generate 3 (Three) sets of numbers on the first prepaid voucher. These numbers have to be captured in the sequence they are printed in.

    The first two sets of numbers have the heading of "Key Change" and might show an error message when punched in, customers are advised to continue to the second set then the last set. The third number will be for "Electricity Credit".

    Some meters will automatically accept the voucher while others needs the customer to press the accept button.

    Trouble shooting

  • If your key pad displays a" 30 "error message please move the keypad away from any communication device e.g. TV, radio etc.


  • If your key pad displays a "????" error message please punch in you eleven digits card number and hold down the eleventh number for five seconds.


  • Should both the error messages persist, please contact the City Power Call Centre on (011) 375-5555

    Vending Stations

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