12 April 2017
Media release: For immediate release
Stolen Meters: What to do
City Power has noticed a spike in the theft of electricity meters in the residential areas of the West Rand. The utility's appeal to the residents of Johannesburg is to refrain from buying electricity meters from unauthorized resellers as they will be supporting the illegal trade of stolen meters and sustaining the illicit trade of fraudulent equipment on the black market.
Residents who might have their prepaid meters stolen should report the incident with the local police and request a case number. Once the case number is obtained, the customer should phone City of Johannesburg Call Centre at 0860 562 874 to log a call for the stolen meter, where they will get a reference number. The stolen meter will then be removed from the system and a technician will be dispatched to replace the meter.
City Power has warned residents that the utility will be conducting random audits of meters across Johannesburg and households whose meters are found to have been procured illegally will face criminal prosecution.
Customers are encouraged to be alert of meter theft and other forms of infrastructural vandalism on City Power property because this hampers the utility's ability to provide accurate billing, quality services to the residents of Johannesburg and contributes to increased tariffs and prices for ordinary South Africans. Besides the cost of replacing the infrastructure and damaged equipment, it interferes with the delivery of other essential services.
Customers are encouraged to always check technician credentials before allowing them into their property. Technicians must have a City Power identity card when on duty. If in doubt customers must call 011 490 7911/00/504/553 for verification.
For more information please contact
City Power spokesperson Virgil James on 082 467 9415.