COMPLAINTS & QUERIES

Call Center
086 056 2874

SMS Line
44074

E-mail us estimations@citypower.co.za
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POPULAR LINKS​​

Accounting Queries

  • Q
    My electricity statement is incorrect
  • Q
    I am being billed on an incorrect meter since past 6 months?
  • Q
    City of Johannesburg has requested me to bring in a job card
  • Q
    Where can I receive my updated bill?
  • Q
    My meter was changed but the same does not get reflected on my bill?

City Power Web Fault Logging

  • Q
    Forgot password
  • Q
    How can I update my password?
  • Q
    I am unable to locate my address on Google Search

Information Requests

  • Q
    How often do electricity tariffs change and where can I see the updated tariffs?
  • Q
    I have been overbilled and need a refund, where do I apply?

Load Limiting

  • Q
    What is load limiting?
  • Q
    Why is city power embarking on this initiative?
  • Q
    How does Load Limiting work?
  • Q
    Do I need to have a smart meter?
  • Q
    How will customers benefit from the Load Limiting program?
  • Q
    What must I do to prevent damage to my electrical appliances?
  • Q
    Will the voltage surge not damage appliances?
  • Q
    What happens if I experience damage to my appliances?
  • Q
    What do I need to do afterwards?
  • Q
    I am experiencing recurrent power failures, what should i do?
  • Q
    How does it help to avert load shedding?

Metering FAQ’s

  • Q
    How can I get my meter read?
  • Q
    What happens if my meter is not read?
  • Q
    My meter readings are not updated and require manual readings?
  • Q
    My statement is based on estimates how can I resolve this?
  • Q
    I have a manual read meter, when will be the cycle for the next reading?
  • Q
    My meter requires metering tests/ faulty, what must I do?
  • Q
    Can City Power replace my meter?
  • Q
    My Meter requires relocation, what must I do?
  • Q
    My meter has been damaged but supply is still on, what must I do?
  • Q
    My meter has burnt/ displays blank screen what must I do?

New Service Connection/ Re-connection

  • Q
    My meter has been accidently disconnected, what must I do?
  • Q
    I want to disconnect my meter temporarily, what must I do?

Outages FAQ’s

  • Q
    What must I do in an event of a Power Outage?
  • Q
    When will my Power be restored?
  • Q
    What must I do if only my house is without power?
  • Q
    Our outages fixed in the order they reported?
  • Q
    What cause outages?
  • Q
    Power resumed after an outage for a short duration and tripped again?
  • Q
    What does City Power do to prevent outages?
  • Q
    What must I do if there is an unplanned outage?

Pre-paid Connection

  • Q
    Pre-paid Connection
  • Q
    Where can I buy pre-paid electricity coupons?
  • Q
    My pre-paid voucher is not working, what must I do?

Smart Meter FAQ’s

  • Q
    Why do we need new meters?
  • Q
    Will my bill go up because of the new meter?
  • Q
    How are the new meters different from the old meters?

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