As a utility provide, City Power has a responsibility to the communities in which it operates to educate customers about the safe use of electricity, the impact of cable and electricity theft and the importance of account payments.
A major component of the company's social responsibility has been the introduction of free basic electricity.
City Power has also invested a substantial amount in community empowerment projects in Alexandra, eastern Johannesburg, and a sprawling township that is undergoing a multi-faceted renewal phase. City Power has outsourced certain tasks to companies in Alexandra and supported schools in the area with sports equipment to improve general health and reduce crime. An educational campaign aimed at learners covers electrical safety and prevention of vandalism of electricity equipment.